Know your rights
Depending on the airlines, different rules may be in places once a flight is canceled or delayed. Free re-bookings or refunds may come into place, along with being places on a similar flight with another airline – anything to make a customer satisfied, after all. Check the fine print to make sure what the rules are so you can be ready if the time comes.
Bought the flight with a credit card?
This isn’t a well-known fact, but buying airfare with a credit card may entitle the buyer to many protections, such as receiving compensation for a delay, or special rules that kick in once a flight is interrupted. Make sure to keep all documents on-hand in order for the process to be as quick and easy as possible.
Trying to circumnavigate the bottleneck
Of course, you aren’t the only passenger inconvenienced – and taking care of a lot of people like you takes time. Therefore, one handy tip is to call the airline’s customer service line in order to get someone at a comfortable office in a comfortable chair, and not the swamped airline workers at the airport who are faced with an interminable line of sour-faced travelers. Using the airline’s app if available can also cut significant time off a re-booking.
Hotels and food. What if the delay is particularly significant and there is no other option? Check the rule book! Depending on length of delay, airlines may have rules to help cover food costs or even a hotel for the night, and one particularly good way of possibly getting what you want is checking in with an airline’s social media profiles. Directing a query to an ever-present social media account that can help at a moment’s notice may be a faster way of getting answers to your questions, especially if faced with less-than-helpful customer service agents sometimes. Make sure to check the rules first and be armed with important details and counter-arguments if coming across any trouble!