As a member of the airline industry for several years now, I understand that the industry, much like any other, can seem complicated and large, and that’s because it is. Managing thousands of flights a year across multiple cities, states and countries is a challenge, but it isn’t impossible. Either way, I figured it would be a good idea to help answer a few of the most frequently asked questions (FAQ) about the airline industry.
Where is the airline industry headed?
This is a difficult question to answer, mainly because we cannot see into the future, so we cannot say for sure. However, based on current trends, we have an idea of where the industry is headed. And right now, the industry, again, much like every other industry in the world, is in the midst of some major disruption. New and advanced methods of technology continue to inundate airlines, and more and more companies want to implement these new features to stay ahead of the game, so to speak. Mainly, these new advancements help in speeding up the check-in process, as well as bolstering security measures. The most prevalent advancements come in the form of biometrics; things like fingerprint scanners, iris scanners, and even implanted chips are all features coming to customers.
Customer service is also another aspect of the industry that will be getting major revamps, what with the most recent issues making headlines. Airlines are already working to create a better sense of customer service, like Delta Airlines, who is testing out a program for customer calls in the form of video chats. The idea behind it is to make the airline seem more accessible.
So, in short, the airline industry is headed in a very technologically advanced direction. Every aspect of the industry, from safety to quality assurance, is going to be tapped by amazing technological advancements.
Is the airline industry failing?
Put simply: no. While the airline industry is hampered by problems, that does not mean that it is failing. The airline industry is unique in that it has a variety of factors (both controllable and uncontrollable) that can impact and influence business. For example, natural disasters or inclement weather can drastically hinder the industry for days on end and can result in billions of dollars lost. Other factors include the sheer amount of cost to run an airline. As previously mentioned, the airline industry is especially complicated and complex. Airlines need to pay for several large and small airplanes, which are already incredibly expensive, and they must employ thousands of employees to perform duties and services across the board including piloting, stewarding, maintenance and customer service. The costs of running an airline are astronomical, and can, therefore, be a huge hindrance.
That being said, I have personally assisted in turning the prospects of several airlines around, increasing productivity and revenue streams, so if this answer seems bleak at first, it is not all bad. The airline industry isn’t going away anytime soon, but it certainly has its work cut out for itself.
When did the airline industry start?
According to Airships.net, the very first commercial airline was Deutsche Luftschiffahrts-Aktiengesellschaft (DELAG), founded in 1909; however, it did not begin scheduled, fixed-wing services until January 1st, 1914.